Support
Need help? Email [email protected] and we'll reply within two working days. Tell us your iPhone model and iOS version if something isn't working.
Getting started
What does Drop do?
Drop recognises the people you saved in your photos and helps you send each photo to them in one tap, using the iPhone share sheet.
Which iPhones does Drop work on?
Drop needs iOS 26 or later.
Do I need an account?
No. There is no sign-up and nothing to log in to.
How do I add someone?
Go to People and tap Add. Add a clear photo of their face, their name, and at least one way to send: Messages, Email, WhatsApp, Instagram or Messenger. The first way you add becomes their preferred way. You can also add people from the suggestions Drop shows during setup.
Recognition and sending
Someone isn't being recognised. What can I do?
Open their page in People and tap Add another photo. Up to four clear photos from different angles and lighting help most. Photos that Drop can't match go to Unsorted, where you can still send them.
Does Drop send messages by itself?
No. Drop opens the iPhone share sheet with the photo attached, and your iPhone asks you to confirm before anything is sent.
What is the difference between Auto-send and Hold?
With Auto-send, the share sheet opens right after you take that person's photo. With Hold, their photos wait under Ready until you tap Send. You can change this for each person on their page.
What happens if I cancel the share sheet?
Nothing is sent. The photo stays under Ready, so you can send it later.
Why is a number copied to my clipboard?
When the share sheet opens, Drop copies the person's preferred number or address so you can paste it straight into the app you choose.
Privacy and data
Does Drop upload my photos or faces?
No. Face recognition runs on your iPhone, and your photos, saved faces and contacts never leave it. Read the privacy policy for details.
How do I delete someone's face data?
Open their page in People and tap Remove. Their face data is deleted immediately. Photos you already sent stay in the app you sent them with.
How do I delete everything?
Delete the Drop app. All people, face data and settings are removed from your iPhone.
I limited access to Photos or Contacts. Will Drop still work?
Yes. Drop only sees the photos and contacts you selected. You can select more on the Photos screen in Drop, or change access in Settings › Apps › Drop.
Is Drop available for Android?
Not at the moment. Drop is made for iPhone.